<aside> 💁 Employees should avoid artificial attempts to accelerate promotion by checking off the items below. Instead, employees should develop their function skills as best they can and make their best contribution to Payflip’s goals in a sincere way.

The higher the level, the most specialized the employee could be, and not check all boxes if they can prove great impact.

Levels are cumulative. Each subsequent level encompasses those preceding it.

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Summary

Novice 0: You are an operating crew member, still in full learning mode

Novice 1: You are an operating crew member, needing some assistance

Novice 2: You are an independent operating crew member, needing minor assistance

Intermediate 0: You are a productive crew member, needing minor assistance

Intermediate 1: You are a trusted crew member

Intermediate 2: You are a solid contributor to the teams fundamentals

Advanced 0 : You make the team and the general operations of Payflip significantly better

Advanced 1: You take up a leadership role in the customer success team

Advanced 2: You take up a leadership role in the customer success team and general management team of Payflip

Expert: You are changing the industry

CSM levels